Orders typically ship in 1-3 business days. If you have received tracking information, your package has left our facility. For pre-orders, please reference the estimated shipping date on the product page as this will not be within our standard window.
Customer Service
GENERAL HELP TOPICS
PAYMENT METHODS & SALES TAX
Accepted Payment Methods
Gift Cards with a Visa, MC, Amex logo should be entered as a credit card payment and MUST cover the full amount of the order. It is recommended to register these types of gift cards with your billing address, prior to making purchase.
International Credit Cards are accepted, but the order MUST ship to a U.S. Shipping Address.
How We Charge Your Credit Card
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Authorizations: When An Order Is Placed, A Temporary Authorization Hold Will Be Placed On Your Credit Card.
This is NOT an actual charge and this authorization hold will be removed within 1-3 business days of your order being shipped. This can vary based on your credit card or banking institution.
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$1 Authorization: When Entering In Your Credit Card Number For The First Time, Your Bank May Authorize And Instantaneously Reverse In The Amount Of $1.
On occasion you may see this $1 authorization but rest assured, this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.
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Settlement: As Soon As Your Order Ships, Your Credit Card Will Be Charged Only For The Items Shipped, Including Any Applicable Taxes.
On occasion the authorization may still appear for a day or two after the items ship depending on your credit card or banking institution; however, be assured you will only be charged once.
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Partial Shipment Authorization & Settlements: If Items In Your Order Do Not Ship At The Same Time, The Remaining Items That Have Not Shipped Will Be Re-Authorized.
On occasion the original authorization may still appear for a day or two as well as the new authorization for the remaining items left to ship. As a result of multiple shipments against one order you will see multiple settlements for the specific items shipped in each package. Please be assured those settlements will equal the total amount of the order.
Sales Tax
We are required by law to charge and collect taxes on products that we sell. Taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. During checkout, an estimated applicable tax will be added to your order. This may vary slightly from the actual amount of tax as a result of different tax rates that apply to the items and destination of your orders. The actual tax amount will be included with your shipping confirmation email.
As of July 2023, the CO delivery fee has been increased to $.28. Retail Delivery Fee | Department of Revenue - Taxation
We do not charge sales tax on the purchase of gift card or e-gift certificates; however items paid for with gift cards or e-gift certificates will be charged applicable sales tax.
Afterpay
Afterpay is currently unavailable due to system issues. We're actively working to resolve this and expect Afterpay to be back up and running by early July. Thanks for your patience and understanding.
Shop now. Pay later. Always interest-free.
Afterpay is a service that allows you to pay for your purchase in four interest-free payments, due every 2 weeks.
Learn More
What Is Bolt?
Bolt is our checkout partner that helps us offer a faster, more secure shopping experience. Once you create a Bolt account, you’ll unlock access to One-Click Checkout and easier login.
Learn More
NEED HELP?
We're here to help if you have any questions or need assistance with your account
Customer Service Hours:
Monday – Friday, 9AM to 6PM ET
Saturday, 9AM to 2PM ET
