Customer service

What would you like to do?

Start a Return Check Return Status

Complete your return in a few quick steps:

1. Fill out the Returns form online
2. Print your return label
3. Package your items
4. Ship your return through FedEx

View Our Return Policy

Returns will be processed after your order has arrived at our warehouse. We ask for your patience and understanding as additional delays may occur. If you are near one of our Lilly Pulitzer corporate store locations, we would be happy to further assist in processing your exchange or return in our store. For store locations, please click here.

Your refund may take 3-5 business days to reflect on your banking institution statement once we have processed your return.

All sale items are final sale and are not eligible for return or exchange.

Returns are FREE if they are received within 15 days of the shipping date. After 15 days, we will deduct $7.00 from the amount of your refund. If you pay the return postage yourself, you will not be charged a fee. Please note: shipping and handling charges for returns are non-refundable.

Yes. If your gift recipient would like to return an item, they may do so for store credit only. Lilly Pulitzer® store credit is only redeemable at LillyPulitzer.com and Lilly Pulitzer® corporately owned retail stores. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order. Their preference must be chosen on our Return Form.

If you need to return an item purchased from one of our corporate Retail Stores, please include a copy of your receipt, name, and contact information. Mail your return to: Lilly Pulitzer c/o Returns Dept. 800 3rd Ave, King of Prussia, PA 19406. (We are unable to accept returns from Major Department Stores, Signature Stores, and Specialty Stores)

In the unlikely event that you have received defective merchandise from LillyPulitzer.com, we will gladly replace or take back that item for a full refund at our expense within 7 days. Please keep in mind that if the item has been worn and damaged, we will be unable to accept the item for a return.

Click here for more information on our corporate store return policy.

A one-time price adjustment will be granted on an item within 7 days of your order date, if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Please contact service@lillypulitzer.com or call 1.888.725.4559 for assistance. To be eligible for a price adjustment, purchases must have been made at lillypulitzer.com or at one of our corporate store locations. If a discount or promotional code was applied to a prior purchase, it is ineligible for any further markdowns or price adjustments.

We accept the below forms of payment. For more information, read about Payment Methods& Sales Tax

We are required by law to charge and collect taxes on products that we sell. Taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. During checkout, an estimated applicable tax will be added to your order. This may vary slightly from the actual amount of tax as a result of different tax rates that apply to the items and destination of your orders. The actual tax amount will be included with your shipping confirmation email. We do not charge sales tax on the purchase of gift card or e-gift certificates; however items paid for with gift cards or e-gift certificates will be charged applicable sales tax.

When an order is placed, a temporary authorization hold will be placed on your credit card. This is NOT an actual charge and this authorization hold will be removed within 1-3 business days of your order being shipped. This can vary based on your credit card or banking institution.

When entering in your credit card number for the first time, your bank may authorize and instantaneously reverse in the amount of $1. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.

Authorizations: At the time your order is placed, a temporary authorization hold will be placed on your credit card. Please note, this is NOT an actual charge and this authorization hold will be removed within 1-3 business days of your order being shipped. This can vary based on your credit card or banking institution.

$1 Authorization: When you enter your credit card number online, it transmits immediately to your bank for verification. This verification will authorize and reverse for $1, which is instantaneous. On occasion, you may see this authorization, but rest assured this will fall off of your account within a few days. When you submit your complete order, your bank authorizes your card for the entire order amount. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.

Settlements: As soon as your order ships, your credit card will be charged only for the items shipped, including any applicable taxes. Please note, on occasion the authorization may still appear for a day or two after the items ship depending on your credit card or banking institution; however be assured you will only be charged once.

Partial Shipment Authorizations & Settlements: If your order does not ship complete at the same time, the remaining items that have not shipped will be re-authorized. On occasion the original authorization may still appear for a day or two, as well as the new authorization for the remaining items left to ship. As a result of multiple shipments against one order, you will see multiple settlements for the specific items shipped in each package. Please be assured those settlements will equal the total amount of your order.

Prices and availability are subject to change prior to shipment. Should this occur, you will be notified by email or phone, and given the option to accept these changes or cancel the order. We can't confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items on our site may be mis-priced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. All orders are subject to our approval. We reserve the right to limit quantities. We reserve the right to cancel any order. We are not responsible for typographical errors.

The minimum amount of credit issued to a gift card is $25, maximum is $1,000.

Since we collect payment for items as they ship, you may see separate charges that add up to your total order spend. The initial transaction that appears in your account when you place an order is a hold created by your bank to secure funds. If items in your order ship separately, your bank will place additional holds reflecting the remaining balance for any additional shipments, because the transactions for unshipped items are still pending. Once all the items in your order have shipped, the holds will disappear and your combined charges will equal your order total.

When you make a purchase, your bank will first issue a hold to make sure sufficient funds are available. If you are not charged before the hold expires because the order is still awaiting shipment, your bank will issue another hold. You will only Pulitzer one time, when your item(s) have shipped.

When you place an order, a pending authorization hold is placed on your method of payment to confirm that there are funds in the account. This does not mean that we’ve collected the funds; it is a temporary hold and payment is collected only once the order ships. If we are unable to collect payment at the time of shipment, your order will be held and you’ll be asked to provide updated payment information. We do not store this information if your method of payment fails to process, so require your response to complete your order. We will make 3 attempts to notify you of an open balance. After 3 unsuccessful attempts, any remaining items from your order will be cancelled.

Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. As of July 2023, the CO delivery fee has been increased to $.28. Retail Delivery Fee | Department of Revenue - Taxation

For more information, see our Shipping Methods page

Delivery schedules are estimated and may vary depending on shipping locations. Please allow time for credit approval, address verification and order processing. Orders that are successfully processed will ship via FedEx Ground, FedEx Expedited or FedEx Economy. FedEx does not guarantee when your shipment will arrive, but generally you can expect your package to arrive according to the below timeline based on the shipping method you select:

• * Ground: Allow 2 weeks for orders to be delivered, once shipped. Additional transit time make occur due to high demand
• * Two Business Days: 2 days if ordered by noon EST, excludes Saturday
• * Next Business Day: Next day if ordered by noon EST, excludes Saturday
• * Economy: Once shipped, orders typically deliver within 12 business days.

For more information see Shipping Methods

After you complete a transaction on our site, you will receive an order confirmation. Once the order has shipped, you will receive a shipping confirmation email that includes a FedEx tracking number.

Currently, we only ship to the United States, including Alaska and Hawaii, P.O. Box addresses, and select US Territories. If you are a Lilly Lover living abroad, please email us and tell us from where you'd LOVE to be able to buy!

There are three ways to track your order.

1) Log into your account by clicking on the profile icon located in the header, then Login and select "Order History” once you in your account.
2) If you do not have an account, you can check you order using our Order Status tool.
3) Open your Shipping Confirmation email and click on the "Track It" link.

Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. As required by Colorado law, a $0.27 retail delivery fee will be added to any order shipped to Colorado.

Lilly Pulitzer is committed to making its website accessible to all individuals. Please click here to review our Accessibility Statement.

You can update stored information in your account at any time! Sign into your account. Click on "Edit” within your personal details in your account and from this page you can edit any of your saved information.

Please follow the link to view our Privacy & Security Policy.

To get a squeeze on all the latest juice, join our email list by entering your email address in the email sign up section in the footer of the website.

Partial Shipment Authorizations & Settlements:

If your order does not ship complete at the same time, the remaining items that have not shipped will be re-authorized. On occasion the original authorization may still appear for a day or two, as well as the new authorization for the remaining items left to ship. As a result of multiple shipments against one order, you will see multiple settlements for the specific items shipped in each package. Please be assured those settlements will equal the total amount of your order.

Yes, please see our Privacy & Security Policy

Cookies are more than a dessert! A cookie is a small data file stored on your hard drive by websites that you visit in order to aid your interaction with the website and the website's performance. The cookie may contain information (such as a unique user ID) to track information on the pages of the sites you've visited. LillyPulitzer.com uses the information cookies capture to preserve the contents of your shopping bag between your visits. LillyPulitzer.com also uses cookies to measure activity on our site. This information allows us to make improvements and updates to enhance your LillyPulitzer.com experience. Parts of the site, such as the "Account" area, will not function if you have cookies disabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them you will not be able to make a purchase from the site, nor will we be able to recognize you as a registered user to allow you access to your account information. To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.

Please email us, and we'll see if we can fix the problem as soon as possible.

Click on the Search link at the top of the website and enter the criteria you wish to locate. If you want to search a style from our catalog, please enter the style # in the search bar.

Almost all of our styles run true to size. However, we have some great tools on the website to help you choose a size that will fit. Size guides providing more detailed measurements can also be found on any of our product pages.

Size Guide

If you are still unsure of which size will fit you the best please contact our customer service team at 1.888.725.4559 or email us. They are very familiar with our products and are happy to answer any fit questions you may have.

No, we do not offer coupons. You can learn more about our sales, discounts & promo codes here.

Use our store locator to find a store near you

Since both Lilly Pulitzer® retail stores and Signature stores carry tons of Lilly, they seem like they are the same, but in fact they are two different types of Lilly Pulitzer® stores. A Lilly Pulitzer® Retail store is owned by the corporation behind the Lilly Pulitzer® brand, Sugartown Worldwide, LLC and Oxford Industries, Inc. A Signature Store is independently owned by fun folks that love Lilly all across the country. You can recognize Signature Stores by their cool, distinct names and features that are unique to each one. Shop with them, shop here, just have fun shopping with Lilly!

Drop us a line at wholesaleinquiries@lillypulitzer.com