Orders placed between 2/21 and 3/1 will experience a temporary delay in shipping. Need your look ASAP? Come visit us at your local Lilly store! Find a Store
Customer Service
GENERAL HELP TOPICS
Checkout
When you are ready to complete your purchase, simply go to the Checkout and follow these steps to place your order:
For Registered Users
If you are a returning customer and already have an account, please sign in using your email address and password and you will be taken directly to the first Checkout tab.
For Non-Registered Users
If you are not registered, you can proceed without creating an account and check out as a guest.
Billing and Shipping Tab
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.
Shipping Options
From the options provided, select from the shipping methods that are available for the items you wish to purchase. For more information on shipping, click here.
Payment Information
At this time, you must verify your address information is correct, review your order and then enter your payment method and click "Place Order". For more information on payment, click here.
Purchase Summary
After you complete the checkout process, the Purchase Summary page confirms details of the order you have placed and also provides you with a reference number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.
Order and Shipment Confirmations
You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.
NEED HELP?
We're here to help if you have any questions or need assistance with your account
Customer Service Hours:
Monday – Friday, 9AM to 5PM ET
Saturday, 9AM to 2PM ET
