Orders typically ship in 1-3 business days. If you have received tracking information, your package has left our facility. For pre-orders, please reference the estimated shipping date on the product page as this will not be within our standard window.
Customer Service
GENERAL HELP TOPICS
SHOP WITH A STYLIST
How Your Lilly Stylist Can Help
- Chat with an in-store stylist for complimentary styling advice, outfit recommendations and more
- Get styled from head to toe for an upcoming event or getaway
- Leave it to your stylist to curate a new-season closet tailored to your lifestyle
Chat with an In-Store Stylist Now
Chat with an In-Store Stylist Not Available
Meet with an In-Store Personal Stylist
Get free one-on-one personalized style and fit advice in a 1 hour meeting with one of our in-store experts.You'll have the option to meet in person or virtually.
How it works:
1. Book your free 1 hour appointment.
Choose a stylist from any Lilly store.2. Tell us about yourself.
We'll ask you about your style preferences, sizes and any specific needs you may have.3. Meet with your stylist.
Your stylist will have everything ready for you to try on when you arrive at your store. You can purchase anything you like, or your stylist can send you a link to all your items. There's no pressure to buy anything from your stylist.Book an Appointment With a Stylist In Store
Book an Appointment With a Stylist In Store Not Available
Stay in the Loop
Make sure your account details are up to date so we're able to confirm your appointments
NEED HELP?
We're here to help if you have any questions or need assistance with your account
Customer Service Hours:
Monday – Friday, 9AM to 5PM ET
Saturday, 9AM to 2PM ET
