Shipping carrier & returns update

Orders typically ship in 1-3 business days. If you have received tracking information, your package has left our facility. For pre-orders, please reference the estimated shipping date on the product page as this will not be within our standard window. Click here for our latest updates.

Customer service

Managing your account

It's easy to change your account information online at any time. Simply click  Account  now to access your account.

  • Your email address serves as a convenient way to receive important information about your order and serves as your Lilly Pulitzer account identification.
  • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your orders. The password assures that only you have access to your account information.

Forgot your password?

Go to the  Sign in  screen and select the "Forgot password” link. From here follow the instructions to reset your password.

Changing your password

You can update stored information in your account at any time. Simply  Sign in  to your  Profile  to change your password under personal details.

Updating your address book and your credit card information

Sign in  to your account and click on   Addresses  or  Payment methods  .